Discover Five Star Service How to Deliver Exceptional Customer Service by Heppell, Michael ( Author ) ON May-11-2010, Paperback by Michael Heppell.
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BusinessNon FictionMy Library To ReadSelf ManagementHome Library MkCustomer RelationsGelesen Bestand
Michael Heppell writes contemporary fiction and has always been fascinated by character-driven stories. They hold a degree in English Literature and previously worked as an editor before transitioning to writing their own books. Michael Heppell lives with their spouse and a very vocal rescue cat.
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Andrew NguyenNovember 02, 2024
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
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William GarciaJuly 31, 2024
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Matthew RobertsJanuary 06, 2024
I liked it for the most part. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Michelle MartinezJanuary 26, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Jennifer GomezJanuary 06, 2025
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Kenneth MartinAugust 10, 2025
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Matthew LeeMarch 11, 2025
I have mixed feelings about this one. Some parts were interesting, while others were a bit of a slog to get through. Just right down the middle.
Michael NguyenJune 15, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Sarah HernandezOctober 06, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Joseph RamirezDecember 03, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Eric FloresJuly 15, 2024
A solid read. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Susan ScottNovember 04, 2025
Pretty good overall. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Amanda GomezJune 15, 2024
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. Still a good book.
Laura MillerFebruary 04, 2025
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Carol CarterApril 20, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Ryan AndersonJanuary 19, 2024
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Susan SanchezJanuary 05, 2024
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Carol CarterSeptember 09, 2024
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Melissa WalkerJune 26, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Deborah WrightJune 30, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Amanda CarterSeptember 30, 2025
I have mixed feelings about this one. It had some good moments, but the overall plot felt a bit disjointed in the second half. Just right down the middle.
Brian RodriguezApril 07, 2024
I liked it for the most part. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Brian CollinsApril 16, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Andrew RodriguezJuly 29, 2025
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. Enjoyable weekend read.
Eric RobinsonMarch 18, 2024
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Ashley RamirezMay 11, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Stephanie NelsonMay 19, 2025
An average read for me. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Just right down the middle.
Elizabeth WrightNovember 07, 2024
It was okay. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. A generous 3 stars.
Sandra NelsonApril 13, 2025
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Barbara MitchellDecember 11, 2024
Finished it in a couple of days. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Ryan AndersonJanuary 21, 2025
I liked it for the most part. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Mary PhillipsJanuary 25, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. Still a good book.
Donna YoungNovember 22, 2025
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Melissa ReyesApril 22, 2025
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Anthony HarrisJuly 10, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Lisa MitchellMarch 03, 2025
It was just alright. It felt a bit repetitive in the middle. Could have been shorter. It's fine if you have nothing else to read.
John TurnerFebruary 16, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Ashley SanchezMay 02, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Paul RamirezMarch 12, 2024
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Emily TurnerApril 04, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
William CruzSeptember 05, 2024
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Michael CarterJuly 17, 2025
Pretty good overall. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Donna NguyenAugust 26, 2024
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Nancy HarrisMay 03, 2024
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Donna FloresMay 26, 2024
Not bad, but not my favorite. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. A generous 3 stars.
David HallAugust 17, 2025
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
George HernandezOctober 09, 2024
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. Still a good book.
Patricia MillerAugust 30, 2025
A solid read. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Michelle WrightJune 12, 2025
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Ashley JacksonFebruary 24, 2024
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Sarah HarrisNovember 04, 2025
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Donald JonesSeptember 23, 2024
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Amanda TaylorDecember 07, 2025
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Laura NguyenOctober 20, 2024
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Still a good book.
Lisa CarterJune 01, 2025
Not bad, but not my favorite. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Probably won't read it again, but it was an okay way to pass the time.
Donna YoungJanuary 05, 2024
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Elizabeth LewisMarch 03, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Amanda CarterAugust 16, 2025
It was just alright. It felt a bit repetitive in the middle. Could have been shorter. Just right down the middle.
Thomas LopezSeptember 06, 2025
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Sharon RodriguezFebruary 08, 2024
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Linda JacksonNovember 10, 2024
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Carol RodriguezDecember 24, 2024
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Nancy PhillipsMarch 12, 2025
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Margaret LeeMay 13, 2024
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
George RobinsonApril 09, 2025
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
George RobinsonFebruary 27, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
John GarciaSeptember 09, 2025
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Still a good book.
Carol GomezAugust 15, 2024
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
James WilsonJuly 10, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Anthony EvansOctober 23, 2024
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. Not bad at all.
Michelle SanchezDecember 26, 2024
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Kimberly HarrisNovember 08, 2024
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Charles ThomasMarch 05, 2024
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Steven MartinJune 04, 2024
It was okay. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Probably won't read it again, but it was an okay way to pass the time.
Dorothy DavisNovember 28, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Barbara AndersonSeptember 01, 2025
Pretty good overall. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Still a good book.
Melissa ThompsonAugust 07, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Rebecca RamirezFebruary 16, 2025
It was just alright. It felt a bit repetitive in the middle. Could have been shorter. Probably won't read it again, but it was an okay way to pass the time.
Donna BakerNovember 04, 2025
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
David BrownMay 30, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Michelle RamirezMay 24, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Robert FloresJanuary 09, 2025
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
Ashley WilliamsAugust 13, 2025
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Mary EdwardsApril 04, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Lisa DavisAugust 21, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Robert GonzalezDecember 29, 2025
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Thomas MartinJune 03, 2025
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Cynthia WrightFebruary 01, 2025
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Gary MartinezJanuary 03, 2024
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Margaret JacksonOctober 13, 2024
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Nancy WrightNovember 08, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Eric FloresMay 03, 2024
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Jacob ThomasNovember 08, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Christopher BakerAugust 19, 2025
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. Not bad at all.
Laura RobertsMarch 24, 2025
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Christopher JohnsonApril 02, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Patricia MartinezJuly 08, 2024
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Sandra NguyenAugust 10, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Kevin JacksonSeptember 11, 2025
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Sharon WilsonDecember 26, 2024
An average read for me. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. A generous 3 stars.
Melissa TorresFebruary 14, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Sarah PhillipsSeptember 16, 2025
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. Not bad at all.
Ryan KingDecember 19, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Mark WhiteJanuary 31, 2024
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Jessica GonzalezFebruary 16, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Jessica NelsonAugust 05, 2024
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Carol AllenNovember 07, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Richard YoungJune 15, 2024
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Elizabeth CarterNovember 08, 2025
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Linda TorresMay 18, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
James NelsonNovember 18, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. Still a good book.
Karen NelsonJune 17, 2025
It was just alright. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. It's fine if you have nothing else to read.
Cynthia AdamsJune 19, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Margaret JonesFebruary 29, 2024
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Edward BakerOctober 08, 2024
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Donald NelsonAugust 29, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Emily TurnerDecember 07, 2025
I have mixed feelings about this one. It felt a bit repetitive in the middle. Could have been shorter. Might work better for someone else, just wasn't completely for me.
Paul RiveraOctober 01, 2024
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Matthew DiazNovember 25, 2025
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Amanda YoungJune 16, 2024
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Jennifer CruzJuly 25, 2024
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Karen RobinsonDecember 14, 2024
I liked it for the most part. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Donald RamirezAugust 28, 2025
A solid read. I liked the main character, though some of the side plots were just okay. Enjoyable weekend read.
Laura NguyenAugust 01, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Daniel RamirezMay 10, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Matthew HarrisMay 26, 2025
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Melissa BakerSeptember 01, 2024
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Michelle BrownApril 06, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
David HillJuly 13, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Joseph RobinsonJanuary 05, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Karen PerezApril 11, 2024
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Karen GomezJune 10, 2025
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Donna SmithDecember 03, 2024
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Sarah HernandezNovember 15, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Melissa HarrisApril 29, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Kenneth GomezAugust 11, 2025
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Thomas RamirezOctober 29, 2025
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Rebecca NelsonAugust 11, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Joshua JonesJanuary 12, 2024
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. Still a good book.
Melissa WalkerDecember 31, 2024
Pretty good overall. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Donna YoungJuly 02, 2025
Finished it in a couple of days. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Barbara GarciaMay 04, 2025
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Jessica PerezAugust 27, 2025
I liked it for the most part. I liked the main character, though some of the side plots were just okay. Not bad at all.
Cynthia BakerSeptember 14, 2024
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Kevin BrownNovember 22, 2025
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Donna FloresJanuary 14, 2025
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Lisa KingOctober 04, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Daniel RamirezMarch 07, 2025
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Michael NguyenSeptember 30, 2024
It was just alright. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Probably won't read it again, but it was an okay way to pass the time.
