Discover How to Have Your Cake and Eat It Too: An Introduction to Service Design by Margus J. Klaar.
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Service DesignDesignBusinessUnread E BooksIn EnglishRead In CphService Design And Design Thinking
Margus J. Klaar is a writer and avid reader based in the Pacific Northwest. Before pursuing writing full-time, they spent over a decade working in education. When not working on their next book, Margus J. Klaar can usually be found hiking with their dog or trying out new coffee shops in their neighborhood.
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Steven FloresOctober 12, 2024
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
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Gary WrightJanuary 15, 2025
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
William JacksonOctober 14, 2025
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
James LewisMarch 10, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Richard HarrisMarch 18, 2025
It was just alright. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Probably won't read it again, but it was an okay way to pass the time.
Linda PhillipsMay 31, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Elizabeth TorresFebruary 03, 2025
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Melissa MartinDecember 24, 2024
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
Melissa SanchezJanuary 06, 2024
A solid read. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Dorothy KingSeptember 17, 2025
Pretty good overall. It held my attention, even if a few things were a little predictable. Not bad at all.
Mary CampbellJanuary 14, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Gary TaylorAugust 27, 2024
It was okay. It had some good moments, but the overall plot felt a bit disjointed in the second half. Just right down the middle.
Cynthia CampbellJune 17, 2024
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Sandra GomezMarch 09, 2025
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Christopher LewisMay 03, 2024
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
Kevin RamirezJune 29, 2025
An average read for me. It felt a bit repetitive in the middle. Could have been shorter. A generous 3 stars.
Stephanie WilsonNovember 08, 2024
It was okay. It felt a bit repetitive in the middle. Could have been shorter. Probably won't read it again, but it was an okay way to pass the time.
Susan CruzFebruary 21, 2024
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Joseph PhillipsMarch 13, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Stephanie ParkerMay 29, 2024
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Kimberly PhillipsMay 24, 2024
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Karen EvansDecember 27, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Melissa EdwardsApril 12, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. Still a good book.
Rebecca MillerOctober 18, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
George RodriguezSeptember 06, 2024
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Sharon MartinezFebruary 28, 2025
An average read for me. It had some good moments, but the overall plot felt a bit disjointed in the second half. Probably won't read it again, but it was an okay way to pass the time.
Betty LeeMarch 04, 2024
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Emily EvansSeptember 23, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Steven DavisSeptember 01, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Michelle ScottDecember 07, 2024
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Cynthia TurnerSeptember 23, 2025
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Eric ReyesSeptember 12, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Charles LewisJuly 03, 2024
Pretty good overall. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Charles CruzJune 08, 2025
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Gary TaylorSeptember 03, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
Kimberly MartinezJuly 14, 2025
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Jacob HallFebruary 12, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Linda LewisOctober 21, 2025
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. Not bad at all.
Amanda LopezAugust 01, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Elizabeth WalkerApril 24, 2025
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Betty LeeSeptember 28, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Ryan RiveraNovember 26, 2025
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Nancy BakerSeptember 18, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
David AndersonJuly 09, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Ryan YoungDecember 24, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Gary RodriguezMay 17, 2025
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
William LeeOctober 15, 2025
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Karen WilliamsJanuary 03, 2024
I liked it for the most part. I liked the main character, though some of the side plots were just okay. Enjoyable weekend read.
Jennifer ParkerJanuary 04, 2025
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Thomas HillMarch 21, 2024
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Brian GarciaSeptember 10, 2024
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Donald AndersonOctober 30, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. Not bad at all.
Gary WalkerDecember 26, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Gary MartinezApril 09, 2025
Good, but not quite perfect. Interesting premise and executed fairly well. Just a few slow chapters here and there. A solid 4 stars from me.
Robert RobinsonSeptember 22, 2024
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Kenneth PhillipsNovember 29, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Elizabeth PerezOctober 28, 2025
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Joseph BakerFebruary 08, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Rebecca HillMay 10, 2025
Pretty good overall. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Betty AdamsJanuary 30, 2024
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
David GarciaFebruary 01, 2025
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Mary ClarkJune 10, 2025
An average read for me. Some parts were interesting, while others were a bit of a slog to get through. Just right down the middle.
Patricia HernandezMarch 22, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Amanda PerezAugust 22, 2025
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Mary CampbellSeptember 22, 2025
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Stephanie WilsonNovember 22, 2024
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Susan ScottDecember 31, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Charles CruzAugust 13, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Michael JohnsonDecember 13, 2025
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Carol WilsonApril 08, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
James DavisSeptember 17, 2025
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Michelle ThomasOctober 21, 2025
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. Not bad at all.
Sharon ParkerDecember 19, 2024
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Elizabeth WhiteOctober 29, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Michelle ThomasJune 14, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. A solid 5/5 for me.
Paul WrightDecember 06, 2024
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Emily PhillipsJune 04, 2024
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Kevin NelsonAugust 01, 2025
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Sarah ScottApril 12, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Steven LewisAugust 24, 2025
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Amanda LewisNovember 23, 2024
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Nancy WilliamsNovember 10, 2024
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Joseph BakerApril 08, 2025
A solid read. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Michael TorresJanuary 24, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Ryan PhillipsAugust 30, 2025
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Elizabeth WhiteNovember 22, 2024
Pretty good overall. I liked the main character, though some of the side plots were just okay. Not bad at all.
Edward WrightNovember 28, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Kimberly HarrisFebruary 09, 2024
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Cynthia WilliamsJuly 13, 2024
A solid read. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Sarah WalkerJune 23, 2024
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Steven AllenSeptember 10, 2024
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Elizabeth JohnsonSeptember 13, 2025
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Sarah GarciaMarch 03, 2025
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. Not bad at all.
Lisa GarciaMay 09, 2024
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Nancy BakerMay 22, 2024
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Charles AdamsJanuary 11, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Barbara GonzalezSeptember 21, 2025
Good, but not quite perfect. Interesting premise and executed fairly well. Just a few slow chapters here and there. Not bad at all.
Michael RodriguezNovember 17, 2025
Honestly one of the better books I've read lately. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Christopher DavisJuly 11, 2024
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Kenneth PhillipsMay 20, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. Not bad at all.
Sandra BrownJuly 11, 2024
Pretty good overall. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Cynthia WilliamsOctober 17, 2024
I was pleasantly surprised. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Sharon JohnsonJanuary 25, 2024
Not bad, but not my favorite. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. A generous 3 stars.
Sharon HernandezOctober 23, 2025
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Carol BakerJanuary 26, 2024
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Kimberly RobinsonSeptember 17, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
William CollinsFebruary 07, 2024
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Betty JohnsonJanuary 01, 2024
I have mixed feelings about this one. Some parts were interesting, while others were a bit of a slog to get through. Might work better for someone else, just wasn't completely for me.
Brian TaylorJanuary 02, 2024
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Sharon DavisJuly 28, 2025
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Deborah AdamsDecember 27, 2025
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
David GonzalezOctober 02, 2025
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Would probably read it again at some point.
Melissa DavisDecember 12, 2025
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Jacob HallSeptember 23, 2024
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Andrew AllenMay 24, 2024
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Dorothy WilsonMay 23, 2025
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Nicholas NelsonJuly 17, 2025
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Thomas GarciaNovember 04, 2025
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. Not bad at all.
Amanda LopezAugust 30, 2025
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Patricia RobertsMarch 24, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Karen HallJuly 06, 2024
Not bad, but not my favorite. Some parts were interesting, while others were a bit of a slog to get through. A generous 3 stars.
Edward HarrisMay 05, 2024
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Sharon DavisJune 19, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Still a good book.
Laura WilsonJune 25, 2025
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Robert LeeMay 13, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Robert NguyenJune 28, 2025
Pretty good overall. It held my attention, even if a few things were a little predictable. Still a good book.
Barbara PerezFebruary 02, 2024
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Michael TorresAugust 22, 2025
Took me a few chapters to get into it, but it was worth it. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
William CollinsJuly 18, 2025
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Stephanie TorresNovember 18, 2024
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Lisa GarciaAugust 15, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Nicholas EdwardsMarch 10, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Michelle TaylorApril 05, 2025
It was okay. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Might work better for someone else, just wasn't completely for me.
Thomas RamirezJuly 09, 2024
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Nicholas WalkerJune 10, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Paul WrightMay 05, 2025
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Richard WhiteApril 19, 2025
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
James RiveraNovember 09, 2025
A solid read. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. A solid 4 stars from me.
Sharon ParkerApril 28, 2025
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
George LopezAugust 26, 2024
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Kenneth TaylorSeptember 02, 2025
Pretty good overall. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Kimberly MitchellJanuary 14, 2025
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Donald BrownFebruary 12, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Anthony AllenJune 12, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Ryan RiveraApril 25, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Mary AdamsDecember 14, 2025
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Jacob SmithNovember 19, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Definitely recommend it if you like this genre.
Joseph NelsonJuly 16, 2025
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
James ReyesApril 29, 2025
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
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